1. Your backorder
DropSnare is a domain-catching service operated by SERALLO DOMAINS LTD, company number 17217704. A backorder asks us to attempt to register the named domain if it becomes available through the registry’s release process.
We cannot guarantee that a domain will be released or that our attempt will succeed. Its current registrant may renew it, registry dates can change, and other services may compete for it. A displayed registration expiry date is not a promised release date.
Review the exact spelling and extension before ordering. A domain check or pending-payment order is not a confirmed backorder. Confirmation follows verification of your payment or application of sufficient account credit. Check your member area for the recorded status.
2. The price and what it includes
The total price is £29 for each backorder. It includes the catching attempt and, if successful, one year of domain registration and transfer to your chosen provider. The checkout shows any DropSnare credit applied and the remaining amount charged to your card.
Hosting, email services and subsequent renewal years are not included. After a successful catch, we will arrange the transfer with you; you must supply the receiving provider’s correct details and complete any necessary account or transfer steps. The receiving provider’s own services and future renewal charges are separate.
3. Registration details
Give the full legal name and accurate email, phone and postal details of the intended domain holder. A company order must name the registered company and an authorised administrative contact. We may ask for supporting information when needed to complete registry checks.
Optional address suggestions are provided by Geoapify, using OpenStreetMap and other address data. They help fill in the form and do not verify the address or the registrant’s identity. Check and complete the address, including any missing flat or building number, before ordering. Manual entry is always available. See our privacy notice and Geoapify’s privacy policy for how search text is handled.
UK registrations are also subject to Nominet’s applicable registration rules and domain-registration terms. Registration and use must respect third-party rights. Some namespaces have extra eligibility requirements; this checkout does not offer restricted namespaces such as .ltd.uk or .sch.uk.
4. Cards and payment
Stripe handles card details. With your permission, your card is saved to your Stripe customer record before the backorder payment is taken. DropSnare stores payment references and limited card information such as brand, last four digits and expiry, rather than your full card number or security code.
Saving a card does not authorise arbitrary future charges. You choose and confirm each additional backorder, including any card payment required. Your bank may require an authentication step. Contact us if you want a saved card removed.
If checkout is interrupted, use the saved order in your member area. A processing status means the payment is still being checked. Do not treat a bank notification or browser success message alone as a confirmed DropSnare order.
5. Catch outcomes and account credit
If the catch is successful, the order is marked as caught and we arrange registration and transfer as described above. If we fail to secure the domain for the accepted attempt, the full £29 backorder price is returned as DropSnare account credit. This is not an automatic refund to your card.
The credit is shown in your account and can be used for later backorders. Where a backorder was itself paid partly or wholly with credit, the full backorder price is credited back following an unsuccessful catch. The same order is credited only once.
Test-mode orders and test credit have no monetary value and do not place live catching requests. The website clearly labels test checkout and test orders.
6. Cancellation, problems and your rights
Contact us from your registered email address if you need to cancel an order, dispute a payment or report a problem. Include the domain and order reference so we can identify the order before making any financial adjustment.
The account-credit outcome above describes an unsuccessful catching attempt. It does not remove any cancellation, refund or other remedy to which you are entitled by law. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
7. Contact
SERALLO DOMAINS LTD · Company number 17217704
Apt 2, 11A West Cliff Road, Bournemouth, Dorset, BH2 5EP
Email support@serallo.co.uk for backorder support, transfer arrangements, cancellation or payment questions.
The account terms also apply to your member account.